Returns & Refunds

We thank you for shopping with Gray Glass. We fundamentally believe you will be thrilled with the products you purchase from us. However we understand, that sometimes a product may not be what you expected it to be or that you may change your mind. In that unlikely event, we invite you to review the following terms related to returning a product to Gray Glass.

Important

Due to the nature of our items being handmade using enamel fusing powders, the photos that are shown to display our products may look slightly different to the one you receive. Please be aware that we will not issue partial refunds due to the item not looking exactly the same as the images. This is the beauty of handmade, each piece is completely unique.


Returns

  • You have 14 calendar days to return an item from the date you receive it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.


Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • Items on sale are non refundable.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.

  • You will be responsible for organising the shipping needed to return the item.

  • The return shipping address will be supplied to if you would like to return an item.

  • If the item breaks during the shipping process no refund will be issued.

Contact Us

Please get in contact with James or Clare personally if you have any questions at gray-glass@outlook.com